Shipping policy
Where we deliver
Style Studio Group LLC ships combs and hair clips to the contiguous United States, including DC. Enter a street address with a building number, city, state and matching ZIP code. We do not accept PO boxes. We do not offer expedited delivery, international shipping, local pickup or delivery to Alaska, Hawaii or US territories at this stage. The registered company address is not a pickup counter and does not identify a dispatch warehouse.
Shipping charge and merchandise threshold
Shipping is $6.00 per order and free when the merchandise subtotal reaches $75. The threshold applies to merchandise, not a total increased by shipping or tax. Review the quantities and included pack counts in your cart: a pack is the quantity described in its listing, not a separate shipment for each clip. Applicable tax and the final total are confirmed before you agree to the order. Checkout itself collects no payment.
Preparation and transit are separate estimates
Order preparation takes 2–3 business days after availability and the final total are confirmed. Allow 3–7 business days in transit after dispatch. Submitting a request does not start a guaranteed delivery countdown, reserve stock or establish an arrival date. These periods are estimates, not guaranteed arrival dates. If timing matters for a salon session or another occasion, contact us before agreeing to proceed rather than treating a requested date in order notes as confirmed.
Availability and address corrections
If an item becomes unavailable before acceptance, we offer a revised schedule or cancellation before any payment instruction. We do not substitute a different tooth pattern, closure or pack without consent. Check the delivery address before submitting. If you notice an error, email [email protected] with your reference and corrected details promptly. We cannot promise that an address can be changed after dispatch; ask us to review the situation before making a second request.
Delayed, missing or damaged parcels
Contact us if delivery is overdue or a parcel appears missing. Include your reference, delivery address and any delivery information you have; do not send payment credentials. For damage, retain the outer packaging, protective materials and affected combs or clips until the issue is resolved. Photographs of the parcel, label and affected teeth, jaws or hinges help explain the problem where available. Do not use an accessory that arrives broken. The Returns policy explains damage reporting and agreed return postage; do not mail goods to the registered address without instructions.